Privacy policy
1. Introduction
This Privacy Policy ("Policy") explains how HalaLive (Beijing Yuntun Technology Co., Ltd., "we", "us" or "HalaLive") collects, uses, stores, shares and protects the personal information you provide through this site (halalive.com). By using this site you confirm you have read and understood this Policy.
2. Definitions
In this Policy: "Personal Data" means any information relating to an identified or identifiable natural person; "processing" means any operation performed on personal data, such as collection, storage, use, disclosure, transfer or deletion; "data controller" means the entity that, alone or jointly, determines the purposes and means of processing.
3. Information We Collect
| Category | Information collected |
|---|---|
| Information you provide | Name, company, email, phone/WhatsApp, destination country and city, requirement description; plus business licence, production licence, export credentials and halal certificate submitted during onboarding |
| Information collected automatically | IP address, browser type, visit time and pages, language preference, etc. (used in anonymous or aggregated form for site operation and security) |
| Information from third parties | Supplementary information relevant to your inquiry or cooperation obtained from public sources or business partners |
4. How We Use Your Information
We use your information to: reply to inquiries, quote, prepare export documents, fulfil delivery, review supplier onboarding and trading contact, and maintain site security and compliance. This includes: adding you as a contact via the phone/WhatsApp/WeChat you provide and replying to inquiries and order progress; and, with your consent, sending you marketing and product updates by email (you may unsubscribe at any time). The legal bases include: performance of a contract or taking steps at your request before entering one, your explicit consent, and compliance with legal obligations.
5. How We Share Your Information
Except where necessary to complete your inquiry or order (e.g. providing required document data to carriers, customs brokers or banks) or as required by law, we do not sell, rent or disclose your personal information to third parties. When sharing, we provide only the minimum information needed for that purpose.
6. Cookies and Similar Technologies
This site uses necessary cookies to remember your preferences (such as language and cookie choices). We may use Cloudflare Turnstile for bot protection and anonymous, non-identifying visit statistics. You can manage cookies through your browser settings.
7. Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this Policy, or for the period required by applicable law; after that we delete or anonymise it.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or loss, including encrypted transmission, access control and periodic review.
9. Your Rights and Choices
Depending on applicable law (such as the EU GDPR or Saudi PDPL), you may access, copy, correct or delete your personal information, request restriction of or object to processing, withdraw consent, and request data portability; you may also lodge a complaint with a supervisory authority. Contact us below and we will handle your request within the extent permitted by law.
10. International Data Transfers
10.1 Data that may be transferred abroad: the name, company, email, phone/WhatsApp/WeChat, destination country and city, and requirement description you provide through the inquiry form or email; plus business licence, production licence, export credentials, halal certificate and contact details submitted during supplier onboarding.
10.2 Recipients and purposes: to reply to inquiries, quote, prepare export documents and fulfil delivery, we provide the necessary information to the relevant supplying factories (in China), carriers, customs brokers, banks, and importers/distributors in the destination market; service providers used for site security and operation (such as Cloudflare) may also process certain technical data abroad.
10.3 Legal basis: performance of a contract or taking steps at your request before entering one; and your separate consent where required.
10.4 Safeguards: we enter into data protection agreements or standard contractual clauses (SCC) with overseas recipients, transfer only the minimum information necessary for the above purposes, and apply reasonable security measures such as encrypted transmission and access control to ensure your information receives a comparable level of protection abroad.
11. Communications and Marketing
We may communicate with you about your inquiries, orders and related services. Without your consent we do not provide your information to third parties for their own marketing. You can opt out of marketing communications at any time via the unsubscribe link or by contacting us; service notices relating to transactions, compliance and account security cannot be unsubscribed.
12. Children's Privacy
This site is intended for business users and is not directed at minors. We do not knowingly collect personal information of anyone under 18; if we learn we have, we will delete it promptly.
13. Changes to This Policy
We may update this Policy from time to time; material changes will be announced on this site or notified to you directly. Continued use of this site constitutes acceptance of the updated Policy.
14. Languages
This Policy is provided in multiple languages. In case of any discrepancy between language versions, the English version prevails.
15. Contact Us
For questions or requests about this Policy or your personal information, contact our legal team at [email protected]; for data-protection requests (such as exercising your access, correction or deletion rights), contact our Data Protection Officer (DPO) at [email protected].