In today’s digital world, users are becoming more conscious about the privacy and security of their personal data. To provide transparency and give users control over their data, we have created a detailed Data Deletion and Retention Policy. This guide outlines the process for deleting your data and deactivating your account in the HalaLive app, with clear steps to follow to ensure your privacy is respected. Additionally, we offer an option to retain certain data, like your email or phone number, while deleting other personal information.
1. Steps for Data Deletion
To delete your data in HalaLive, follow these steps:
Login to Your Account
Start by opening the app and logging in with your credentials (email, phone number, or username).Access Profile Page
Once logged in, navigate to your Profile by tapping on your profile icon or going to the Menu.Go to Settings
In your profile, tap the Settings option to access the settings menu.Open Privacy Settings
Inside the settings menu, find and tap on Privacy Settings.
2. Request Data Deletion
Select Data Deletion Option
In the Privacy Settings, find and tap the option to Clear Data.
You will be provided with a clear explanation of the data that will be deleted.Choose the Data Deletion Scope
You will have options to select which data you want to delete, such as personal information, preferences, transaction history, etc.
You may also choose to retain your account credentials (email/phone number) while deleting other personal data.
3. Data Deletion Process
Confirm Deletion Request
The app will ask you to confirm the deletion of your data, including a prompt to provide an optional reason for deletion.Complete Data Deletion
Upon confirmation, your data will be deleted based on the selections you made.
This includes removing your personal information (name, address, etc.) and transaction history from our systems.30-Day Recovery Period
After the deletion request is processed, the system will retain your account and data for a 30-day recovery period. During this time, you can reactivate your account if desired. If you choose to reactivate, your data will be restored, and the account will be reactivated with the same email or phone number.
4. Account Deactivation (Optional)
For users who do not wish to delete all their data but still wish to deactivate their account, we offer the following:
Deactivation: You can deactivate your account without deleting all of your data. This means your account will remain inactive, but account credentials (email, phone number) can be retained for future use.
Permanent Deletion: If you do not reactivate your account within the recovery period, your account and its data will be permanently deleted from our systems.
5. Conclusion
Our Data Deletion and Retention Policy is designed to empower users to take control of their personal information while maintaining a balance between user privacy and business needs. By providing a 30-day recovery period and clear instructions for data deletion and account deactivation, we ensure that users are fully informed about the process.
Whether you wish to delete all your data, retain some information, or simply deactivate your account, you have the flexibility to make the choice that best suits your needs. Your privacy is important to us, and we strive to offer a transparent and user-friendly process for managing your data within the HalaLive app.