HalaLive Privacy Policy

HalaLive, operated by Beijing Yuntu Technology Co., Ltd., is a limited liability company established and existing under the laws of the People's Republic of China, with a business license, registered at Building 1, 4th Floor, Room 420-21, Yongchang North Road, Beijing Economic-Technological Development Area, Beijing. We respect the privacy of all our users and are committed to protecting personal data collected through www.halalive.com and its associated mobile applications (collectively referred to as the "Platform"). We understand the importance you place on your personal data and are committed to protecting and respecting your privacy. Please read the following Privacy Policy carefully to understand our practices regarding your personal data. By using the Platform and Services, you agree to the collection and handling of your personal data in accordance with this Privacy Policy.

1. We Do Not Collect Children's Data

This Platform is not intended for anyone who has not reached the age of majority as per the relevant applicable laws. However, we cannot prevent certain users, including children, from fraudulently representing their age to gain access to the Platform. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately as described in Clause 12 of this Privacy Policy.

2. What Personal Data Do We Collect?

We collect your personal data to provide and continuously improve the Platform and Services. Personal data refers to any information that can identify you as an individual. We collect, use, store, and transfer various types of personal data about you, including but not limited to:

• Identity data: including your name, gender, nationality, and date of birth.
• Contact data: including your address, email address, and phone number.
• Transaction data: involving information about payments made to and by you, including but not limited to your payment methods, as well as details about products and services you have purchased from us.
• Technical data: including your IP address, login data, browser type and version, operating system, mobile application version, time zone settings and location, device type, etc.
• Profile data: including your username and password, interests, preferences, feedback, preferred language, and survey responses.
• Purchase data: including all past orders and purchases made from the same user account, redemption information, fulfillment information, and page-view information provided by service providers.
• Browser data: related to how you interact with our website, products, and services.
• Marketing and Communications data: including your preferences for receiving marketing materials from us and third parties, as well as your communication preferences.

3. How Do We Collect Your Personal Data?

We obtain your personal data through the following means:

• Directly: We collect your personal data directly from you when you register on the Platform, subscribe to our services, post material, make payments, participate in contests, submit reviews or feedback, or make support requests.
• Indirectly: We also receive personal data about you from your friends/relatives when they make purchases for you or on your behalf, as well as from our vendors/third-party service providers who enable you to access our services seamlessly.
• Automatically: We automatically collect certain personal data about you while you use our services through log files, cookies, and other unique identifiers.

4. Purposes for Which We Collect Your Personal Data

We collect and use your personal data for the following purposes:

• To provide you with information, products, or services that you request from us or that we believe may interest you, where you have consented to be contacted for such purposes.
• To fulfill any obligations arising from contracts entered into between you and another entity using the Platform or between you and us.
• To improve our services and to deliver a better and more personalized service to you, including communicating with you about services via different channels.
• To ensure that content from the Platform is presented in the most effective manner for you and the device you use to access the Platform.
• To notify you about changes to our services.
• To manage our incentive programs and fulfill your requests for incentives, or to allow you to participate in sweepstakes and notify you if you are a winner.
• To provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the services.
• To comply with local laws.
• To prevent and detect fraud and abuse to protect the security of our customers, ourselves, and others.

5. How Do We Use Your Personal Data?

We only use your personal data in the following circumstances:

• Performance of a Contract: We need to use your personal data to fulfill a contract with you or to take preliminary steps before entering into a contract.
• Legal or Regulatory Obligation: We may collect your personal data to comply with any applicable laws and/or regulations.
• Legitimate Interests: We may process your personal data based on our legitimate business interests and the interests of our customers when we improve our services, detect and prevent fraud and abuse, and provide you with interest-based advertising.
• Marketing and Communications Data: We may use your personal data to provide you with information about goods and services that may interest you and enhance your platform experience. You can choose not to receive these ads by contacting us as described in Clause 12 of this Privacy Policy or by clicking the "UNSUBSCRIBE" button in the email or sending a "STOP" message to any marketing communication sent by us via text messages or WhatsApp.

6. With Whom Do We Share Your Personal Data?

Your personal data is important to us to provide our services, and we are not in the business of selling your personal data to others. We only share your personal data with the following third parties and businesses that follow practices at least as protective as those described in this Privacy Policy:

• Other Businesses: To offer you our services, we may engage with our affiliates and/or non-affiliated service providers (e.g., logistics businesses used to deliver products, marketing companies, payment processors to process online transactions, data analysts, etc.) and share your personal data with such businesses.
• Third Parties: We may share your personal data with any third parties for the purposes set out in Clause 5 above. However, we ensure that all businesses follow practices at least as protective as those described in this Privacy Policy. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. You can ask us or third parties to stop sending you marketing communications at any time by selecting your marketing preferences on the Platform or by following the opt-out links on any marketing message sent to you or by contacting us at legal@halalive.com at any time.

7. How Do We Store Your Personal Data and For How Long?

The personal data we collect from you may be transferred, stored, and processed by staff who work for us or for one of our service providers. These staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details, and the provision of support services. We will store your personal data for as long as necessary to fulfill the purposes indicated in this Privacy Policy or as otherwise required by law. To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements. In some circumstances, we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

8. What Security Measures Do We Apply?

We design our systems with your security and privacy in mind. We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your personal data is treated securely and in accordance with this Privacy Policy, and in compliance with applicable laws, and to protect against unauthorized access or alteration to, disclosure, or destruction of your personal data. For example, we may use encryption technology to secure your personal data during transmission to the Platform as well as external firewall and on-host firewall technology to prevent network level attacks. Only those authorized employees, contractors, and agents who need to know your personal data in connection with the performance of their services are allowed to access this personal data. We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.

It is important for you to protect yourself against unauthorized access to your password and to your devices used to access our Services. You are responsible for keeping your password confidential (for example, ensure that you sign off when you have finished using a shared device). Although we will do our best to protect your personal data, unfortunately, the transmission of information via the internet is not completely secure.

9. What Are Your Data Subject Rights?

Under certain circumstances, you have the following data subject rights:

• Right to be informed about the personal data being collected from you: If you have any questions as to how we collect and use your personal data, please contact us at legal@halalive.com. Many of our Services also include settings that provide you with options as to how your personal data is being used.
• Right to access the personal data about you: You are able to access a broad range of information about your account and your interactions with the Platform for the purpose of viewing and, in most cases, updating your personal data. Examples of personal data you can access easily on the Platform include:
  • up-to-date information regarding recent orders;
  • personally identifiable information (including name, e-mail, password, birthdate, communications and personalized advertising preferences);
  • payment settings (including credit card information); and
  • e-mail notification settings.
  To request any additional information, please contact us at:legal@halalive.com
• Right to request access to your personal data: In certain circumstances, you are entitled to request access to your personal data held by us in a readable and clear format if technically feasible. To make such a request, please contact us at: legal@halalive.com.
• Right to request destruction of your personal data: To the extent permissible by applicable law, you may have the right to request destruction or erasure of your personal data. To make such a request, please contact customer service at legal@halalive.com. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you.
• Withdraw Consent / Right to Object: You may at any time withdraw consent for processing of marketing data to which you previously consented. You can opt-out of receiving future marketing communications from us at any time by adjusting your customer communication preferences through the unsubscribe link within the email communication. Also, you may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our Platform works, and you may not be able to access or use certain areas of our Platform or full functionality.
• Right to request correction of personal data: You may at any time request amendment to, and correction of, your personal data by reaching out to us on legal@halalive.com.

Unless otherwise stipulated by the law, you will not be required to pay any fees in return for exercising your rights. In case you submit a request for exercising your rights, you will receive a response within the time limits set out in applicable law.

10. How Do We Change Our Privacy Policy?

As our business changes constantly, our Privacy Policy may also need to change. However, we will inform you of any such changes by posting the updated version of the Privacy Policy on the Platform, and each such change will be effective upon posting on the Platform or upon the date designated by us as the "effective date".

We may e-mail periodic reminders of our notices and conditions, but you should check the Platform frequently to see recent changes. It is your obligation to regularly check the Privacy Policy. Your continued use of the Platform following any such change constitutes your agreement to this Privacy Policy as so modified from time to time.

11. Contact Us

If you have any concerns about your personal data on the Platform, please contact us at legal@halalive.com with a thorough description of your query or request.